Terms & conditions

01Who these terms are with

This website is operated by Vitalis, a perfume trading business licensed in Dubai, United Arab Emirates. In these terms “we” and “us” mean Vitalis, and “you” means the business you represent.

We supply to businesses only. We do not sell to consumers, and by making an enquiry you confirm you are acting for a business and are authorised to do so.

02No prices on this website

Nothing on this site is an offer to sell. Every product is quoted on request, and any indicative figure shown — including minimum order quantities and lead times — is indicative only until confirmed in a written quotation.

A contract is formed only when we accept your purchase order in writing, or when you accept a written quotation from us and we confirm it.

03Quotations and validity

Quotations state their own validity period. Where none is stated, a quotation lapses thirty days after issue. Quotations are based on the specification, quantity, concentration and packaging described in them; a change to any of those may change the price.

Prices exclude VAT, duties, freight and insurance unless the quotation says otherwise. Applicable UAE VAT is added at the prevailing rate.

04Samples and approval

We supply samples before any bulk commitment. Bulk production runs against the reference you approve in writing, and that approved reference is the specification against which the goods are judged.

Fragrance is a natural and partly variable material. Minor batch-to-batch variation within normal industry tolerance is not a defect. Colour may shift over time without affecting performance.

05Orders, payment and delivery

Payment terms are stated in the quotation or invoice. Unless agreed otherwise in writing, orders for custom or private-label work require payment in advance, because the goods cannot be resold to another buyer.

Delivery dates are estimates given in good faith and are not guaranteed. We are not liable for delay caused by customs, carriers, registration authorities or any cause beyond our reasonable control.

Risk in the goods passes on delivery. Title passes only when we have received payment in full.

06Inspection and claims

Please inspect goods on arrival. Claims for shortage, damage in transit or visible defect must reach us in writing within seven days of delivery, with the batch reference and photographs. Claims made after that period, or for goods already sold on or decanted, cannot be assessed.

Where a claim is accepted, our responsibility is limited to replacing the affected goods or crediting their invoice value, at our option.

07Your responsibilities as the brand owner

Where we supply under your name, you are the responsible person for the finished product in your market. You are responsible for product registration, labelling, claims made on pack, and compliance with the law of every market you sell into.

We supply documentation to support that — certificates of analysis, safety data sheets, allergen declarations and IFRA conformity — but supplying a document is not a warranty that your finished product is compliant in your market.

08Intellectual property and no branded copies

We do not produce, stock, describe or supply copies of branded fragrances, and we will not accept a brief that asks for one. Every scent in our range is named for its own materials. We reserve the right to decline or cancel any order that would infringe a third party's rights.

Any artwork, trade marks and brand assets you supply remain yours, and you confirm you have the right to use them. Our formulations, and the know-how in them, remain ours unless a written agreement says otherwise.

The content of this website — its text, photography and the descriptions of our range — belongs to us and may not be copied for commercial use without permission.

09Limitation of liability

Our total liability arising out of any order is limited to the invoice value of the goods giving rise to the claim. We are not liable for loss of profit, loss of contracts, recall costs or any indirect or consequential loss.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.

10Confidentiality

Briefs, formulations, quantities and pricing exchanged between us are confidential and are not disclosed to third parties except where we must to fulfil the order or to comply with the law. We do not name clients publicly without written consent.

11This website

We aim to keep the site accurate, but descriptions of scents, formats and documentation are provided for guidance and may change. The site is provided as it stands, and we do not warrant that it will be uninterrupted or error-free.

12Governing law

These terms and any dispute arising from them are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction.

If any clause is found unenforceable, the remainder continues in force.